Facial recognition and analytics over Light & Wonder casino management
Light & Wonder runs the floor. eConnect overlays facial recognition and real-time analytics on top of it, so a player rating, a redemption, and a jackpot each resolve to a verified person on camera.
How the partnership works
eConnect reads player-tracking, rating, and machine-event data from the Light & Wonder platform and binds each record to the face recognized at the seat, the kiosk, or the cage at that moment. The card in the reader and the person in the chair are checked against each other continuously.
Anomalies surface as alerts with the video already attached. Card sharing, unrated play by a known advantage player, and jackpot claims by someone other than the tracked account all produce an event the surveillance team can act on during the same shift.
What the integration delivers
Rating verification
Rated play is checked against the face actually seated at the machine or table.
Card-sharing detection
A loyalty card in use by someone other than its account holder raises an alert immediately.
Jackpot claim validation
The person claiming a jackpot is matched against the person recognized playing the machine.
Unrated-play discovery
Recognized players with no rating record surface the revenue the floor is not capturing.
What it changes for the operator
Business outcomes, not feature lists. This is what the property gets out of the integration.
Comps go to the right people
Reinvestment follows verified play instead of whoever inserted the card, which is where comp leakage begins.
Investigations in minutes, not days
A single photo resolves to a full timeline, the associated video, and every linked event. Reviewers stop scrubbing footage and start reading answers.
One record, one truth
Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place.
No system to rip and replace
The platform you already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it.
How the data moves
eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing is replaced.
Light & Wonder
Partner platform
eConnect
Intelligence layer
Light & Wonder supplies player, rating, and machine events; eConnect binds each to a recognized identity and returns alerts and analytics.
Where it earns its keep
Comp-leakage audit
Rated sessions are reconciled against recognized presence, exposing accounts played by someone else.
Jackpot fraud prevention
A claimant who was never at the machine is identified before the payout is authorized.
Advantage-play monitoring
A flagged player’s every session across the floor is assembled into one file with video.
See eConnect and Light & Wonder working together
We will walk through the integration on cameras and systems like yours. Most demos take thirty minutes.