Security and operational oversight across the IGT floor
eConnect joins IGT systems data to the surveillance video, giving security and operations a single view of who is playing, who is claiming, and who is present where they should not be.
How the partnership works
Machine, player, and TITO events from IGT systems stream into eConnect and are matched to the identity recognized at the device. Every ticket printed, redeemed, or voided has a face beside it.
The analytics layer aggregates those bindings into oversight the operations team can use: device-level exception rates, redemption anomalies, and the recurring individuals behind them.
What the integration delivers
TITO redemption binding
Ticket printing and redemption events are matched to the recognized person at the machine or kiosk.
Device-level exception analytics
Machines with abnormal void, hand-pay, or redemption patterns are ranked with the faces behind them.
Floor presence oversight
Underage, self-excluded, and barred individuals are detected on the floor regardless of play activity.
Operational reporting
Occupancy, dwell, and device utilization report against recognized presence rather than card-ins.
What it changes for the operator
Business outcomes, not feature lists. This is what the property gets out of the integration.
Investigations in minutes, not days
A single photo resolves to a full timeline, the associated video, and every linked event. Reviewers stop scrubbing footage and start reading answers.
Oversight without more headcount
The exceptions worth looking at are ranked and delivered, so a small surveillance team covers a large floor.
One record, one truth
Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place.
Bans that actually hold
A person removed once is recognized on their next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift.
How the data moves
eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing is replaced.
IGT Systems
Partner platform
eConnect
Intelligence layer
IGT machine, player, and TITO events feed eConnect, which binds each to a recognized identity and returns alerts and oversight analytics.
Where it earns its keep
Ticket-redemption fraud
A ticket printed at one machine and redeemed by a different person triggers a reviewable event.
Hand-pay verification
The recognized player at the machine is compared against the person receiving the hand-pay.
Self-exclusion on the floor
A self-excluded patron is detected in a slot bank even if they never insert a card.
See eConnect and IGT working together
We will walk through the integration on cameras and systems like yours. Most demos take thirty minutes.