Enterprise facial recognition, native to Genetec Security Center
Genetec is eConnect’s deepest video-management integration. Recognition results, watchlist hits, and identity records are delivered into Security Center as live alarms and events, so the operator works in the interface they were trained on and never learns a second system.
How the partnership works
eConnect ingests camera streams already registered in Security Center, runs facial recognition and behavioral analytics against them, and writes the result back as a native Genetec event. A watchlist match raises an alarm on the operator’s existing monitoring workspace, bookmarked to the exact frame, with the subject’s enrollment photo, match confidence, and prior-visit history attached.
The integration runs both directions. Genetec cardholder and badge data flows into eConnect identity management, so a face captured at a door can be reconciled against the credential that opened it. Alarms acknowledged in Security Center close the corresponding eConnect event, keeping one audit trail across both systems rather than two that drift apart.
What the integration delivers
Native alarms in Security Center
Watchlist hits, self-exclusion matches, and POS exceptions arrive as first-class Genetec alarms with the clip already bookmarked.
Bidirectional identity sync
Genetec cardholders and badges synchronize into eConnect identity management so credentials and faces resolve to one person.
Real-time event monitoring
Sub-second recognition at the door surfaces on the same monitoring workspace the surveillance team already watches.
Enterprise-scale deployment
Federated, multi-property Security Center estates are supported from a single eConnect intelligence layer.
What it changes for the operator
Business outcomes, not feature lists. This is what the property gets out of the integration.
Investigations in minutes, not days
A single photo resolves to a full timeline, the associated video, and every linked event. Reviewers stop scrubbing footage and start reading answers.
Zero operator retraining
Everything lands in Security Center. The surveillance team gains recognition without gaining a second console to watch.
Bans that actually hold
A person removed once is recognized on their next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift.
One record, one truth
Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place.
How the data moves
eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing is replaced.
Genetec Security Center
Partner platform
eConnect
Intelligence layer
Security Center streams video to eConnect, eConnect returns native alarms and events, and cardholder identity synchronizes both directions.
Deep Security Center integration
Not a side panel and not a browser tab. eConnect registers as a native event source inside Security Center, so recognition output behaves like any other Genetec alarm: it can be routed, escalated, acknowledged, and reported on with the tooling the property already configured.
Registered as a native Genetec event and alarm source
Cameras enrolled once in Security Center, consumed directly by eConnect
Alarm acknowledgement in Genetec closes the matching eConnect event
Supports federated, multi-site Security Center architectures
Live alarms and event monitoring
Recognition happens in under a second and the alarm is on the operator’s workspace before the subject clears the entrance. Every alarm carries the evidence with it, so the first click is a decision rather than a search.
Sub-second watchlist matching at entrances and choke points
Alarm payload carries enrollment photo, live frame, and match confidence
Automatic video bookmarking at the exact match frame
Escalation and routing handled by existing Genetec alarm workflows
Watchlists and identity management
Watchlists are the operational core of the integration. eConnect maintains self-exclusion lists, ejection records, BOLOs, VIP rosters, and internal-threat lists, and evaluates every face against all of them simultaneously.
Self-exclusion, ejection, BOLO, VIP, and internal watchlists
Enroll from a still, a clip, or an existing Genetec bookmark
One identity record links face, plate, ID scan, and loyalty account
Jurisdictional retention and purge rules enforced per watchlist
Badge synchronization and enterprise deployments
For properties running Genetec on both video and access control, badge data becomes part of the identity graph. The face at the reader is compared against the cardholder the badge belongs to, which is how badge sharing and tailgating surface in real time rather than in a quarterly audit.
Genetec cardholder and badge records synchronized into eConnect
Face-versus-credential mismatch raises an immediate alarm
Terminated cardholders added to an internal watchlist automatically
Deployed across enterprise estates including Madison Square Garden
Where it earns its keep
Self-exclusion enforcement in a casino
A self-excluded patron re-enters through the north entrance. Security Center raises the alarm with the enrollment photo and the live frame side by side, and security intercepts before the patron reaches the floor.
Arena and stadium threat response
A person previously ejected for an assault is recognized at a gate. The Genetec operator receives the alarm, the clip, and the prior incident reference in one alert while the guest is still in the queue.
Multi-property enterprise investigation
A suspected advantage player is identified at one property. Federated Security Center estates surface every prior appearance across the portfolio in a single search.
See eConnect and Genetec working together
We will walk through the integration on cameras and systems like yours. Most demos take thirty minutes.