Casino case management, built on real identity data
CIP is the incident-reporting and case-management backbone in many casino surveillance departments. eConnect supplies the identity and the evidence pointer that turn a case file into something defensible.
How the partnership works
eConnect events flow into CIP as structured incident records: the recognized subject, the watchlist that matched, the confidence score, the camera, and the video reference. A surveillance agent opens a case that already contains the who, the when, and the where.
Subjects tracked in CIP — trespass notices, 86 lists, advantage-play files — synchronize into eConnect watchlists. A trespass served at the podium becomes an enforceable recognition rule at every entrance before the shift ends.
What the integration delivers
Structured case creation
Recognition events become CIP incident records with subject, camera, confidence, and clip reference attached.
Trespass and 86-list sync
Subjects on a CIP trespass or 86 list are enrolled into eConnect watchlists automatically.
Evidence chain of custody
Each case carries the immutable eConnect audit record of the match that produced it.
AML and Title 31 support
Aggregated activity is tied to a verified identity rather than to a name typed at a window.
What it changes for the operator
Business outcomes, not feature lists. This is what the property gets out of the integration.
One record, one truth
Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place.
Trespass notices that get enforced
A notice served becomes a recognition rule the same day, instead of a page in a binder nobody reads.
Investigations in minutes, not days
A single photo resolves to a full timeline, the associated video, and every linked event. Reviewers stop scrubbing footage and start reading answers.
Bans that actually hold
A person removed once is recognized on their next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift.
How the data moves
eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing is replaced.
CIP Reporting
Partner platform
eConnect
Intelligence layer
eConnect writes structured incident records into CIP; CIP trespass and 86 lists synchronize back into eConnect watchlists.
Where it earns its keep
Trespass enforcement
A trespass notice entered in CIP enrolls the subject, and the next entry attempt raises an alert at the door.
Advantage-play case file
Every recognized appearance of a suspected card counter is appended to the CIP case automatically.
AML aggregation review
Structuring behavior across sessions is aggregated by identity, not by the name given at the cage.
See eConnect and CIP working together
We will walk through the integration on cameras and systems like yours. Most demos take thirty minutes.