Incidents that open with the identity and the video already attached
24/7 Software runs the operations command center for stadiums, arenas, and large venues. eConnect feeds it structured events so an incident report starts complete instead of starting blank.
How the partnership works
When eConnect raises a watchlist hit, a POS exception, or a behavior alert, it pushes a structured event into 24/7 Software with the subject’s identity, the camera, the timestamp, and the clip reference already populated. The operator confirms and dispatches rather than transcribing.
The loop closes on the other side. When an incident in 24/7 Software results in an ejection, that subject can be enrolled directly into an eConnect watchlist, so the person removed tonight is recognized at the gate on their next visit without anyone re-keying a record.
What the integration delivers
Pre-populated incident records
Identity, camera, timestamp, and clip reference arrive with the event. The operator dispatches instead of typing.
Ejection-to-watchlist enrollment
An ejection logged in 24/7 Software enrolls the subject into an eConnect watchlist in the same workflow.
Command-center alerting
Recognition alerts route through existing 24/7 Software dispatch and escalation rules.
Post-event reporting
Incident volume, response time, and repeat-subject counts report against real identity data.
What it changes for the operator
Business outcomes, not feature lists. This is what the property gets out of the integration.
Reports written in seconds
Operators stop retyping what the system already knows, which is where most report errors come from.
Bans that actually hold
A person removed once is recognized on their next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift.
One record, one truth
Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place.
Investigations in minutes, not days
A single photo resolves to a full timeline, the associated video, and every linked event. Reviewers stop scrubbing footage and start reading answers.
How the data moves
eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing is replaced.
24/7 Software
Partner platform
eConnect
Intelligence layer
eConnect pushes structured events into 24/7 Software; ejections logged there enroll subjects back into eConnect watchlists.
Where it earns its keep
Stadium ejection workflow
A fan is ejected in the third quarter. The 24/7 Software report enrolls them, and the next home game the gate recognizes them.
Arena command-center dispatch
A watchlist hit at a gate becomes a dispatched task with a photo, a location, and a clip in the responder’s hand.
Season-long repeat-offender reporting
Repeat subjects are counted by identity rather than by name spelling, so the trend is real.
See eConnect and 24/7 Software working together
We will walk through the integration on cameras and systems like yours. Most demos take thirty minutes.